Quick answer
Use this guide as a starting point, then confirm account-specific rules with the provider listed on your bill.
Start service
Providers may ask for name, service address, move-in date, identity information, lease/ownership detail, deposit, and contact information.
Stop service
Stopping service may require a final read date, forwarding address, final bill instructions, and return of any deposit where applicable.
Transfer service
Some providers allow a transfer within the same service area. Others require closing one account and opening another.
Avoid mistakes
Schedule service changes before moving day and save confirmation numbers for both old and new addresses.
Start, Stop or Transfer Water Service FAQs
Does this website process water bills?
No. USA Water Department is informational only and does not accept or process payments.
Should I confirm details with my provider?
Yes. Provider rules, fees, phone numbers, account requirements, and payment methods can change.